Job Description

Must-Haves:

• 3+ years of professional writing experience
• Bachelor’s degree or equivalent experience
• Strong writing and editing skills with customer-facing content
• Experience writing digital communications such as email, SMS, RCS, CRM, and automated-call messaging
• Experience creating scripts and storyboards
• Understanding of UX/product design principles and content design best practices
• Ability to differentiate between copywriting and content design
• Ability to maintain consistent brand voice, style, and tone across platforms
• Strong stakeholder collaboration and communication skills
• Ability to manage and pivot between multiple projects simultaneously
• Exceptional attention to detail and ability to work independently
• Familiarity with Microsoft Office, Figma, and JIRA or similar ticketing systems
• Willingness to leverage AI tools such as Claude and Kiro

Plusses:

• Experience writing scripts specifically for video content
• Agency or freelance writing experience
• Experience working with CMS platforms
• Experience creating cross-platform and personalized customer communications

Day-to-Day:

Insight Global is seeking a Content Designer for a top telecommunications client. This candidate will join a collaborative content team focused on creating clear, engaging, and customer-centric communications across multiple platforms. The role will be approximately 60% communications modernization and 40% video content. The Content Designer will write, edit, and enhance customer-facing communications, including emails, SMS, RCS, CRM, automated-call messaging, and online support content, while helping transition existing communications into updated templates. They will partner closely with Support Content, Journey, Design, SMEs, and other stakeholders to simplify complex topics and create messaging that delivers the best possible customer experience. On the video side, this individual will develop and update scripts, create storyboards, and collaborate with Design to produce support videos and complementary support articles. They will become an expert in the client's brand voice and tone, ensuring consistency across digital communications, support articles, and video content while exploring opportunities for personalization. The ideal candidate is a strong, versatile writer who understands UX and content design principles, can effectively incorporate stakeholder feedback, and is comfortable balancing multiple projects in a fast-paced, highly collaborative environment.

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